Where to find our stockists
WANT TO BECOME A STOCKIST
We would love to hear from you please fill out the wholesale form below and we will send through our catalogue of products.
CANCELATIONS AND RETURNS
Please note that we do not do any refunds unless the product delivered to you is damaged or defective. We will only refund your money if this is reported within 7 days of the delivery Date. If you notice a fault with our products please contact us within 7 days. Courier charges will be for your account.
In the unlikely event that a product is faulty, please contact us on firstname.lastname@example.org
Where possible, we ask that you please return the products in their original packaging.
Where this is not possible, please ensure that products are packaged securely to help ensure that they reach us safely and in a good condition. We regret to inform you that if you do not let us know within the 7 days of delivery no refunds will be made.
Returns are not available for change of mind so please choose carefully
All Products are in stock ready to make their way to you, unless otherwise specified in the description.
Please allow up to 5 business days for your order to be processed and packed.
We courier orders door to door using the Courier Guy who are well prepped about our products and handle them carefully, ensuring that they arrive at their destination safe and sound. Shipping locally takes 2-3 working days, or sooner depending on location.
Shipping will be billed for and added to your order. Unless there is a promotion code available for free shipping, shipping will not be free.
We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control. We will deliver the order to you to the delivery address you entered during the ‘checkout’ process. If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly. We do not send to PO Boxes.
Please contact us on email@example.com before placing your order if you have any questions about your order or shipping etc.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number). We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org